Old Flash Plug In error message

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gregjpage
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Old Flash Plug In error message

Postby gregjpage » Mon Aug 29, 2011 8:05 am

Hi, I have just downloaded a new version of ML Client. upon attempting to start the program, a message dialog opens saying something like "You have an old Flash Plug in installed. Please close all browser windows and restart the application". I have uninstalled all flash programs, and have even tried installing flash 10 from adobe, but that doesn't help. Does anyone know what is going on with this issue please?

Greg

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Re: Old Flash Plug In error message

Postby CinemarDave » Mon Aug 29, 2011 11:32 am

Most likely cause is that you do not have enough permission to write to the Windows\System32\Macromed\Flash folder. If the ML3 client cannot write to that folder you will get that message. If this is Windows 7 have you turned off UAC?

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Re: Old Flash Plug In error message

Postby gregjpage » Mon Aug 29, 2011 3:20 pm

Hi Dave,

Yes, I tried the UAC settings suggested, but still no luck. Even did a clean install of ML3 Client after that - still no luck. I also looked for the macromedia folder in system32 folder for the .ocx file but that root did not exist (macromedia that is). Do you have any other thoughts please?

Greg

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Re: Old Flash Plug In error message

Postby CinemarDave » Mon Aug 29, 2011 3:22 pm

If the Windows\System32\Macromed\Flash folder does not exist then create it manually. The folder needs to be there.

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Re: Old Flash Plug In error message

Postby gregjpage » Mon Aug 29, 2011 3:24 pm

Great - will do. Thanks,

Greg

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Re: Old Flash Plug In error message

Postby gregjpage » Mon Aug 29, 2011 3:33 pm

Dave,

Do I need to do a clean install of ML Client once the folder is created - is this a folder that the install looks for, or the application?

Greg

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Re: Old Flash Plug In error message

Postby CinemarDave » Mon Aug 29, 2011 3:44 pm

When you launch ML3 the very first thing it tries to do is see if a flash.ocx file exists in the Windows\System32\Macromed\Flash folder. If it does not exist it tries to put one there. You do not need to re-install the client.

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Re: Old Flash Plug In error message

Postby gregjpage » Mon Aug 29, 2011 3:49 pm

Great - thanks Dave - your promptness is appreciated!

Greg

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Re: Old Flash Plug In error message

Postby Wysocki » Wed Feb 29, 2012 11:38 pm

I have a new Windows 7 box and installed ML on it. It worked fine for a while. Now it's giving me the flash error message. I have a windows/system32/macromed/flash folder but there's no flash.ocx in it, just a FlashUtil64_11_1_102_Plugin.exe and NPSWF64_11_1_102.dll with a FlashInstall.log

Now what?

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Re: Old Flash Plug In error message

Postby CinemarDave » Thu Mar 01, 2012 10:41 am

Turn off UAC. MainLobby cannot write to the windows\system\macromed\flash folder.


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